All your questions about runex, answered right here
Account, betting, payment, security — find simple and clear answers on any topic on this page. Scroll through the sections below or click directly on a question.
Want to know about accounts and registration?
Opening an account on runex is very easy and completely free. First, go to the Register page Go and fill out the form with your active mobile number. Set a secure password that contains a mix of letters and numbers. A verification code will be sent to your mobile during registration — use it to confirm your identity. Right after successful registration, you can access the platform and enjoy the welcome offer.
No, according to runex's rules, each person may only hold one account. Attempting to open multiple accounts from the same mobile number or the same device is automatically detected, and the accounts involved may be suspended or permanently closed. This policy is in place to ensure the fairness and security of the platform. If you have a problem with an old account, contact our support team directly.
Forgot Password Login page and select the "Forgot your password?" option. An OTP will be sent to your registered mobile number. Once you enter the correct code, you can set a new password. For security purposes, make sure your new password is not easy to guess. The entire process is completed in just a few minutes.
The minimum age to create an account and participate in betting on runex is 18. Registration by minors is strictly prohibited, and any such accounts found will be closed immediately. We believe in responsible gaming and are committed to ensuring the safety of users of all ages. For more details, visit our Responsible Gaming page View.
How do you deposit and withdraw funds?
Runex supports the most popular mobile banking methods in Bangladesh, including bKash, Nagad, and Rocket. Bank transfers and certain card payments are also available. All transactions are processed through encrypted channels, so your financial information stays completely secure. Minimum and maximum limits apply to payments and may vary depending on your account level.
Runex typically processes withdrawal requests within 24 hours of submission. With bKash and Nagad, funds often arrive in just a few minutes. The process is fastest when verification is complete and there are no pending documents. Bank transfers may take a little longer depending on business days. If your withdrawal is delayed, contact the support team.
The minimum deposit amount on runex starts from ৳100 (one hundred BDT), payable through any mobile banking service in Bangladesh. This low limit is set so that users with a limited budget can get started easily. The maximum deposit limit depends on your account's verification level. In some cases, a specific minimum deposit amount may be required to qualify for bonus offers.
Everything you need to know about betting and sports
Runex offers betting on cricket, football, kabaddi, tennis, badminton, and all other popular sports from around the world. Special markets are available for Bangladeshi cricket fans covering the IPL, BPL, and international matches. The live betting feature lets you place bets at real-time odds on matches already in progress. Sports page you will find a list of all available events. New tournament and special event markets are also added regularly.
Yes, runex's live betting feature works smoothly on both mobile browsers and the app. Thanks to its mobile-first design, odds, match scores, and betting options are clearly visible even on small screens. Live score updates and odds changes are displayed in real time. The live betting experience is best with a fast and stable internet connection. For an even more convenient experience, our App Download you can.
Once a bet is confirmed, it generally cannot be cancelled or changed. However, in certain situations — such as a match being cancelled or postponed — runex will automatically void the bet and return the funds. You should read all terms and rules carefully before placing a bet. If a "Cash Out" option is available, it is possible to withdraw a portion of your winnings on certain bets before the match ends. For detailed rules, see Terms & Conditions Page View.
Have concerns about security and privacy?
Runex uses the highest level of encryption technology to protect users' personal information. Your name, mobile number, and financial details are never shared with any third party. Security measures are regularly updated to ensure protection against the latest threats. For more details, visit our Privacy Policy Read.
If you notice any suspicious activity on your account, change your password immediately and notify our support team. You can email [email protected] with the details. Our security team will investigate promptly and take the necessary action. Never share your password with anyone to keep your account safe. runex will never ask for your password by phone or SMS.
Runex places the highest importance on responsible gaming. Users can set their own daily, weekly, or monthly betting limits. A self-exclusion option is also available to temporarily suspend your account if needed. If gaming feels like it's becoming a problem, don't wait — seek help. For more details, visit our Responsible Gaming Page View.
Need more help?
Contact us directly through the channels below or visit the relevant page.
Email Support
Write and send us a description of your issue. Our team typically responds within 24 hours.
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Runex brings the best sports betting and entertainment experience for users in Bangladesh. Register, make a deposit, and place bets on your favorite matches — all in one place.
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