Runex Privacy Policy — How is your information protected?

What types of information are collected?

When creating an account on runex, personal information including your name, mobile number, date of birth, and address is collected. A copy of your national ID card or passport may be requested for identity verification, which is used solely to meet regulatory requirements. Payment method details, such as your bKash or Nagad account number, are recorded during financial transactions. Technical information about your device type, IP address, and browsing activity is also automatically collected while using the platform. The purpose of collecting all this information is solely to improve service quality and ensure security.

How is the collected information used?

Your information is primarily used for account management, transaction processing, and providing customer support. Data may be analyzed to prevent fraud and maintain platform security. Information is also retained to fulfill applicable laws and regulatory obligations. Data may be used to enhance your experience and inform you of relevant offers, though you can opt out of such communications at any time. Under no circumstances will your information be sold to third parties.

Is information shared with anyone else?

• Information may be provided to regulatory authorities upon request to fulfill legal obligations.
• Necessary information may be shared with authorized mobile banking service providers for payment processing.
• Relevant information may be provided to law enforcement agencies during fraud investigations.
• Your information will never be sold or rented to any third party for marketing or advertising purposes.
• Our service partners may use information only for limited purposes and are bound to adhere to the same privacy policy.

What measures are taken to protect your information?

Runex uses industry-standard encryption technology to protect your information, safeguarding sensitive data from unauthorized access. Regular security audits are conducted at the server level and data storage systems are always kept up to date with modern technology. Users are advised to enable two-factor authentication on their accounts. In the event of a data breach, affected users will be notified as quickly as possible and necessary measures will be taken. Data protection is not merely a legal obligation for us — it is an expression of our commitment to our users.

What do I need to know about cookies and tracking technologies?

Runex uses cookies to improve platform functionality and personalize the user experience. Cookies are small data files stored in your browser that help remember your preferences and login information. You can disable cookies from your browser settings if you wish, though this may limit some features of the platform. Data collected through analytical cookies is used in aggregate and is not used to identify any individual. When using third-party tracking technologies, we always follow a policy of sharing the minimum necessary information.

What rights do you have over your information?

As a runex user, you can request to view and correct your stored information at any time. Upon account closure, you may also request deletion of non-essential data after legal and regulatory requirements have been fulfilled. The option to opt out of marketing communications is always available. For any complaints or questions regarding your data, please contact our support team directly. We are committed to responding to all valid requests in a timely manner.

Can this policy change?

Runex reserves the right to modify or update this privacy policy as needed. In the case of significant changes, registered users will be notified in advance where possible. Continued use of the platform after updated policies are published will be considered as acceptance of the new policy. Please visit this page regularly to stay informed of the latest policy. For more details, please visit our Terms & Conditions page as well.